PLEASE READ THESE TERMS AND
CONDITIONS CAREFULLY BEFORE USING THIS SITE
These terms tell you the rules for using our website https://itsupporthc.com
(our site).
https://itsupporthc.com is a site operated by HC IT
Support and Services ("We"). Our main trading address is 5 Kellaw
Close, Bishop Auckland, DL14 7GB.
To contact us, please email Harry@ITSupportHC.com.
BY USING OUR SITE YOU ACCEPT
THESE TERMS
By using our site, you confirm that you accept these terms
of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our
site.
We recommend that you print a copy of these terms for
future reference.
THERE ARE OTHER TERMS THAT MAY
APPLY TO YOU
Should you contract with us to supply services to you, our
Service Terms and Conditions apply, which exclusively govern the contract,
unless mutually agreed otherwise in writing. Our Service Terms and Conditions
prevail over any others sought to be imposed by you, whether implied by law,
trade custom, practice, or course of dealing.
These terms of use refer to the following additional
terms, which also apply to your use of our site:
·
Our Privacy Policy;
·
Our Cookie Policy.
WE MAY MAKE CHANGES TO THESE
TERMS
We amend these terms from time to time. Every time you
wish to use our site, please check these terms to ensure you understand the
terms that apply at that time.
WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to
reflect changes to our products, our users' needs and our business priorities.
WE MAY SUSPEND OR WITHDRAW OUR
SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it,
will always be available or be uninterrupted. We may suspend or withdraw or
restrict the availability of all or any part of our site for business and
operational reasons. We will try to give you reasonable notice of any
suspension or withdrawal.
You are also responsible for ensuring that all persons who
access our site through your internet connection are aware of these terms of
use and other applicable terms and conditions, and that they comply with them.
WE MAY TRANSFER THIS AGREEMENT
TO SOMEONE ELSE
We may transfer our rights and obligations under these
terms to another organisation. We will always tell you in writing if this
happens and we will ensure that the transfer will not affect your rights under
the contract.
OUR SITE IS ONLY FOR USERS IN
THE UK
Our site is directed to people residing in the United
Kingdom. We do not represent that content available on or through our site is
appropriate for use or available in other locations.
YOU MUST KEEP YOUR ACCOUNT
DETAILS SAFE
If you choose, or you are provided with, a user
identification code, password or any other piece of information as part of our
security procedures, you must treat such information as confidential. You must
not disclose it to any third party.
We have the right to disable any user identification code
or password, whether chosen by you or allocated by us, at any time, if in our
reasonable opinion you have failed to comply with any of the provisions of
these terms of use.
If you know or suspect that anyone other than you knows
your user identification code or password, you must promptly notify us at Harry@ITSupportHC.com.
HOW YOU MAY USE MATERIAL ON OUR
SITE
We are the owner or the licensee of all intellectual
property rights in our site, and in the material published on it. Those works
are protected by copyright laws and treaties around the world. All such rights
are reserved.
You may print off one copy, and may download extracts, of
any page(s) from our site for your personal use and you may draw the attention
of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any
materials you have printed off or downloaded in any way, and you must not use
any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
Our status (and that of any identified contributors) as
the authors of content on our site must always be acknowledged (except where
the content is user-generated).
You must not use any part of the content on our site for
commercial purposes without obtaining a licence to do so from us or our
licensors.
If you print off, copy, download, share or repost any part
of our site in breach of these terms of use, your right to use our site will
cease immediately and you must, at our option, return or destroy any copies of
the materials you have made.
NO TEXT OR DATA MINING, OR WEB
SCRAPING
You shall not conduct, facilitate, authorise or permit any
text or data mining or web scraping in relation to our site or any services
provided via, or in relation to, our site. This includes using (or permitting,
authorising or attempting the use of):
·
Any "robot", "bot",
"spider", "scraper" or other automated device, program,
tool, algorithm, code, process or methodology to access, obtain, copy, monitor
or republish any portion of the site or any data, content, information or
services accessed via the same.
·
Any automated analytical technique aimed at
analysing text and data in digital form to generate information which includes
but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an
express reservation of our rights in this regard, including for the purposes of
Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
This clause shall not apply insofar as (but only to the
extent that) we are unable to exclude or limit text or data mining or web
scraping activity by contract under the laws which are applicable to us.
DO NOT RELY ON INFORMATION ON
THIS SITE
The content on our site is provided for general
information only. It is not intended to amount to advice on which you should
rely. You must obtain professional or specialist advice before taking, or
refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the
information on our site, we make no representations, warranties or guarantees,
whether express or implied, that the content on our site is accurate, complete
or up to date.
WE ARE NOT RESPONSIBLE FOR
WEBSITES WE LINK TO
Where our site contains links to other sites and resources
provided by third parties, these links are provided for your information only.
Such links should not be interpreted as approval by us of those linked websites
or information you may obtain from them.
We have no control over the contents of those sites or
resources.
USER-GENERATED CONTENT IS NOT
APPROVED BY US
This website may include information and materials
uploaded by other users of the site, including to social media pages,
video-sharing sites, bulletin boards and chat rooms. This information and these
materials have not been verified or approved by us. The views expressed by
other users on our site do not represent our views or values.
HOW TO COMPLAIN ABOUT OR REPORT
CONTENT
If you become aware of any material that is illegal or
could comprise or be connected to child sexual abuse or exploitation or could
comprise terrorist content or be connected to terrorism, please contact us
immediately on Harry@ITSupportHC.com.
If you wish to complain about any other content, please
contact us on Harry@ITSupportHC.com.
OUR RESPONSIBILITY FOR LOSS OR
DAMAGE SUFFERED BY YOU
Whether you are a
consumer or a business user:
·
We do not exclude or limit in any way our
liability to you where it would be unlawful to do so. This includes liability
for death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors and for fraud or fraudulent
misrepresentation.
·
Different limitations and exclusions of
liability will apply to liability arising as a result of the supply of any
products to you, which will be set out in our Terms and conditions of supply.
If you are a
business user:
·
We exclude all implied conditions, warranties,
representations or other terms that may apply to our site or any content on it.
·
We will not be liable to you for any loss or
damage, whether in contract, tort (including negligence), breach of statutory
duty, or otherwise, even if foreseeable, arising under or in connection with:
·
use of, or inability to use, our site; or
·
use of or reliance on any content displayed on
our site.
·
In particular, we will not be liable for:
·
loss of profits, sales, business, or revenue;
·
business interruption;
·
loss of anticipated savings;
·
loss of business opportunity, goodwill or
reputation; or
·
any indirect or consequential loss or damage.
If you are a
consumer user:
·
Please note that we only provide our site for
domestic and private use. You agree not to use our site for any commercial or
business purposes, and we have no liability to you for any loss of profit, loss
of business, business interruption, or loss of business opportunity.
·
If defective digital content that we have
supplied, damages a device or digital content belonging to you and this is
caused by our failure to use reasonable care and skill, we will either repair
the damage or pay you compensation. However, we will not be liable for damage
that you could have avoided by following our advice to apply an update offered
to you free of charge or for damage that was caused by you failing to correctly
follow installation instructions or to have in place the minimum system requirements
advised by us.
HOW WE MAY USE YOUR PERSONAL
INFORMATION
We will only use your personal information as set out in
our Privacy policy.
WE ARE NOT RESPONSIBLE FOR
VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free
from bugs or viruses.
You are responsible for configuring your information
technology, computer programmes and platform to access our site. You should use
your own virus protection software.
You must not misuse our site by knowingly introducing
viruses, trojans, worms, logic bombs or other material that is malicious or
technologically harmful. You must not attempt to gain unauthorised access to
our site, the server on which our site is stored or any server, computer or
database connected to our site. You must not attack our site via a
denial-of-service attack or a distributed denial-of service attack. By
breaching this provision, you would commit a criminal offence under the
Computer Misuse Act 1990. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by
disclosing your identity to them. In the event of such a breach, your right to
use our site will cease immediately.
WHICH COUNTRY'S LAWS APPLY TO
ANY DISPUTES?
If you are a consumer, please note that these terms of
use, their subject matter and their formation, are governed by English law. You
and we both agree that the courts of England and Wales will have exclusive
jurisdiction except that if you are a resident of Northern Ireland you may also
bring proceedings in Northern Ireland, and if you are resident of Scotland, you
may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.